Why is my booking status “Processing"?

Once your payment and booking are completed, your tickets will be issued automatically. In some instances, it may take between 1 to 24 hours for the booking confirmation to be processed.

Please avoid making additional reservations to prevent duplicates.

You will receive an email with your travel documents as soon as the tickets are issued. Please note that tickets are issued individually for each passenger in the booking.

If you're concerned that your tickets have not been issued yet, our Customer Support team is readily available to assist you.

FAQ

My booking status is still “Processing.” What should I do?

If your booking status is still marked as "Processing" after 30 minutes or 24 hours, please reach out to Customer Support promptly to ensure your tickets are issued.

My booking status is still “Processing.” Should I try booking again?

Please don’t make duplicate bookings.

Even if you are making an unpaid booking for price verification purposes while having already purchased tickets for the same passengers and flights, the airline may consider this as a duplicate booking.

Each airline has its own policy for handling duplicate bookings. But generally speaking, if you book tickets with the same passenger details, on the same flights and dates, or even on dates that are very close together, the airline might cancel one or even both of the bookings.

I made a booking for several passengers, but only some of them have been issued tickets. What should I do?

Please contact our Customer Support team to resolve this for you.